Order Change:

The order can be freely changed within 12 hours after you placed the order. 15% handling fee will be charged for the change within 3 days. Shipped out order cannot be changed.

Order Cancellation:

The order can be freely cancelled within 12 hours after you placed. 15% handling fee will be deducted off the total for the cancellation within 3 days as we've already put in work to process the order. Shipped out order cannot be cancelled.

Payments for products (all products purchased from us) will not be refunded.

Payments for services will not be refunded.

Hair can't be returned under any circumstances due to our strict hygiene restrictions.

You have a 20 day warrant on any product purchased from Yayaa's Handtouch. 

Appointments

Please read the prescription of the chosen service carefully before submitting. If unsure about the appoi If any of the rules are not followed, Yayaa's Handtouch is allowed to cancel the appointment with no possibility of a refund as stated in the bookingsystem

Appointments are allowed to be rescheduled only ones. After this your down payment will not be valid. 

If the rules below are not followed, your appointment may be cancelled without a refund of the downpayment:

• 15 MINUTES LATE FOR AN APPOINTMENT IS A automatic CANCELLATION.
• MAKE SURE YOUR BUNDELS ARE WASHED AND DRIED PROPERLY BEFORE YOUR INSTALL.
• MAKE SURE YOUR NATURAL HAIR IS WASHED AND DRIED PROPERLY FOR YOUR INSTALL.
• BLOWDRYING THE HAIR AT THE MOMENT OF THE APPOINTMENT WILL INCUR A 15 EURO FEE.
• THE HAIR FOR YOUR WIG OR SEW-IN HAS TO BE COMBED OUT AND ARRANGED.
• MAKE SURE THE FRONTAL LACE MATCHES YOUR SKIN TONE. APPOINTMENT WILL BE CANCELED IF THE LACE IS TOO DARK/GREY. (SCROLL DOWN TO SEE THE LACE COLOUR CHART)
• ONLY NEW CLOSURES AND FRONTALS WILL BE CUSTOMISED AND INSTALLED.
• ONLY FRONTALS/CLOSURES THAT ARE CUSTOMISED BY YAYAA'S HANDTOUCH WILL BE REINSTALLED.

 

*NO KIDS OR EXTRA COMPANY DURING YOUR APPOINTMENT ALLOWED!

*FORGOTTEN ITEMS OR HAIRPIECES HAVE TO BE PICKED UP WITHIN TWO WEEKS. AFTER THAT THEY’ll BE DESTROYED.*