Yayaa’s Handtouch – Terms & Conditions and House Rules

 

Please note that all information, policies, and service descriptions on our website and booking system are provided in English only. It is the sole responsibility of the client to ensure they fully understand this information before booking or purchasing. If you are unable to understand English, we kindly advise you not to proceed with booking or purchasing. Misunderstandings due to language barriers will not be accepted as valid grounds for refunds or disputes.

By booking our services, by purchasing our products, you are agreeing with our Terms and conditions. That also applies for the house rules. All rules apply for everyone. No exception. Make sure to read thoroughly before accepting. If you dont like or can not obey the terms and rules please do dont book. 

 

1. Appointments & Scheduling
2. Client Responsibilities
3. Salon Etiquette (House rules)
4. Content & Media
5. Order Modifications & Cancellations
6. Payments & Refunds
7. Customer complaints & aftercare policy
8. Shipping & Processing 
9. Wig construction and modifications

 

1. Appointments & Scheduling

Please read the prescription of the chosen service carefully before submitting. If unsure about the appointment please contact us on whatsapp first or book an consult. If wrong service is chosen if unsure, you will not be rescheduled or receive a refund. If any of the rules are not followed, Yayaa's Handtouch is allowed to cancel the appointment with no possibility of a refund as stated in the bookingsystem.

• Booking Confirmation: Appointments are confirmed only after full payment is received. Payments made via WhatsApp links must be completed on the same day; otherwise, the booking is invalid.
• Punctuality: Arriving more than 15 minutes late will result in automatic cancellation without a refund.
• Rescheduling: Appointments can be rescheduled once, provided it’s done at least 48 hours in advance. Late rescheduling or cancellations require a new booking and payment. If you have chosen a service whereby items need to be delivered 7 or 3 days prior to your appointment. The rescheduling needs to be before the require delivery day. Otherwise the option to reschedule becomes bot valid.
• Service Selection: Ensure you select the correct service when booking. Changes to the type of service on the appointment day are not permitted.
• Its the customers responsibility to give correct measurements when dropping hair of for services whereby measurements are needed. You can find the measurement table on our FAQ page.
• No show results on being put on the black list. 
• If you dont follow up as dicussed after your downpayment. Your downpayment will not be refunded under any circumstances.
• We are not responsible for any damages to your own hair that occurs after the appointment. As we do not know how your physical reaction will be. 
• If under treatment or use of medication you are still solely responsible for the aftermath if problems occur.

 

2. Client Responsibilities

You are solely responsible for the quality of the hair you bring. Make sure that the extensions and or lace pieces qualify our standards.

• Hair Preparation: Clients must arrive with clean, dry, and detangled natural hair. Bundles must also be clean and dry. Failure to comply will result in appointment cancellation or a €40 blow-dry fee.
• The quality of the hair needs to be raw hair and mo mixed hairs as this damages our equipment. If damages occur during your application. You will be held responsible.
• Lace Matching: Ensure your lace matches your skin tone. Appointments will be canceled if the lace is too dark or grey.
• Hairpieces: Only new closures and frontals will be customized and installed. Reinstallations are only done on frontals/closures previously customized by Yayaa’s Handtouch.
• Additional Bundles: Installing more than three bundles incurs an additional €20 per extra bundle.
• We advise you to let your hair pieces ordered from us to be installed, coloured or treated by us. There is no guarantee for colouring and installations done by others. 

 

3. Salon Etiquette (House rules)

• No Extra Guests: To maintain a serene environment, clients are not permitted to bring children or additional guests. Yayaa’s Handtouch is not responsible for any accidents or damages caused by unauthorized individuals.
• No pets are aloud.
• You are solely responsible for your own belongings.
• “Feeling sick? We understand—life happens. But for the safety of our team and clients, we kindly ask you to reschedule your appointment if you’re unwell.”
• Respectful Conduct: Disrespect towards staff will not be tolerated and may result in immediate termination of the appointment without a refund.
• Personal Belongings: Do not touch items that do not belong to you. Forgotten items must be collected within two weeks; otherwise, they will be discarded.
• Clients must maintain personal hygiene out of respect for staff and others.
• Abusive or inappropriate behavior will result in a permanent ban from future services

 

4. Content & Media

• Social Media: Content captured during appointments may be used for promotional purposes. If you prefer not to be featured, please inform us beforehand. By agreeing to content creation, you consent to its use across all our social media platforms.

 

5. Order Modifications & Cancellations

• Order Changes: Orders can be modified within 12 hours of placement. Changes made within 3 days incur a 15% handling fee. Orders already shipped cannot be changed.
• Order Cancellations: Orders can be canceled within 12 hours of placement for a full refund. Cancellations within 2 days incur a 15% handling fee. Shipped orders are non-refundable.
• Product Returns: Due to hygiene standards, used hair or products cannot be returned under any circumstances.

 

6. Payments & Refunds

• Service Payments: Payments for services are non-refundable. If dissatisfaction arises within 3 days, please contact us for a suitable solution. The problem will not be solved if cliënt made altercations themselves. 
• Product Payments: Payments for products are non-refundable.
• We are not responsible for products purchased by us and installed, used or coloured by third parties. 
• If treatment of products purchased by us are not being treated as adviced. You will not be compensated.
• In accordance with standard consumer regulations, the cost of returning items is the responsibility of the customer, unless otherwise agreed upon in advance or where a statutory obligation requires the reimbursement of return shipping costs. 

7. Customer Complaints & Aftercare Policy

At Yayaa’s Handtouch, we always strive to deliver high-quality services and ensure customer satisfaction.

We expect our clients to communicate any preferences or concerns during or immediately after their appointment.

Complaints raised after the appointment — when the client had expressed satisfaction at the time — cannot be considered valid.

In case of a justified complaint, Yayaa’s Handtouch will, at its sole discretion, offer an appropriate solution.

This solution is final and non-negotiable.

Independent demands outside this offered solution will not be honored.

In cases of unreasonable behavior, disrespectful language, or inappropriate communication, Yayaa’s Handtouch reserves the right to immediately terminate the client relationship and cease all further communication.

If the client wishes to pursue the matter further, this must be done via legal channels.

Under no circumstances will Yayaa’s Handtouch be forced into deviating from this policy due to pressure, threats, or emotional manipulation.

Yayaa’s Handtouch cannot be held liable for indirect costs, including but not limited to, travel expenses, loss of income, emotional distress, or any form of consequential damages.

 

Customer Satisfaction & Mutual Respect

At Yayaa’s Handtouch, we prioritise quality and customer satisfaction. We always aim to resolve any concerns in a respectful and professional manner.

Please note that when we offer a goodwill gesture (such as corrections or (partial) refunds), this is done solely as a courtesy and without an admission of fault unless this has been objectively established.

No further rights or claims can be derived from any such goodwill gesture.

Clients who repeatedly display unreasonable or disrespectful communication will no longer be served. In extreme cases, we reserve the right to immediately terminate the client relationship.

Clients who choose to pursue legal action while an offered goodwill solution is still open, or while a proper complaints process is ongoing, will forfeit their right to any further goodwill gestures.

 

8. Shipping & Processing 

• Processing Times: Orders are processed after payment confirmation. In-stock items are shipped the next business day. Out-of-stock items have a processing time of 5-7 business days.
• Payment Methods:
  • iDEAL/Bank Transfers: Immediate processing.
  • Klarna: Payment is confirmed 5 days post-shipment.
  • Credit Cards: May take up to 20 business days for payment clearance; thus, processing and shipping may extend up to 21 business days.

 

9. Wig Construction & Modifications Policy

Please note that the construction and design of our wig caps are fixed and follow our own sizing and pattern standards. Changes, returns or refunds will not be accepted in case of an error on your part as wigs are custom made and cannot be exchanged.

If clients choose to use sizing charts or measurements from another supplier or stylist, Yayaa’s Handtouch cannot be held responsible for fit issues that result from this.

Structural adjustments such as shortening the back of the wig, adjusting cap size, or altering fit can only be made by fully taking apart and reconstructing the wig. This is a labour-intensive process and will incur additional costs. No complimentary adjustments will be made in such cases.

Regarding optional combs inside the wig:

If removal of the comb is requested but the request was not clearly received or processed, the comb can easily be removed by the client by carefully cutting the stitches that hold it in place. This does not compromise the construction of the wig.

Note* wig can not be returned due to hygiene. Make sure you pick the right wig cap size. It's your own responsibility. Worn products can not be returned. 

By placing an order, you acknowledge and accept this policy.

Handling

All paying methods have their own processing time. When you make an order, the payment first goes through a series of security checks.

Klarna guarantees payment to the entrepreneur 5 days after an order has been shipped. Therefore you will receive a confirmation mail that your order has been prepared or shipped. After Klarna clears the payment, we will ship your item the same business day. If products are not in stock shipment will take 5-7 business days.

Ideal and bank transactions payments will be directly shipped the next business day after successful payments if in stock if not processing times takes 5-7 business days. 

Creditcard payments take up to 20 days to be approved before we receive a payment. This will make your processing and shipping process take up to 21 business days. Therefore if products are of interest sooner. Please chose other payment methode.